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My Name is Sheila Mae C. Aldover, a Bachelor of Science in Hospitality Management student. By the way this topic will tackle about the ISO 9000 and Total Quality, as a Student I’m so curious about what does ISO 9000 set a standard about achieving Quality Management . So, let me share to you myContinue reading “ISO 9000 and Total Quality: The Relationship”

It is not the strongest leaders that survive, not the most intelligent; instead it is the one that are most responsive to change- Charles Darwin. Before anything else I would like to introduce myself by the way, I am Sheila Mae C. Aldover a student of Bachelor of Science in Hospitality Management. This lesson containsContinue reading “PART II: LEADERSHIP AND CHANGE”

Before I’ll start this blog, Let me introduce myself first. By the way I am Sheila Mae C. Aldover taking a course of Bachelor of Science in Hospitality Management. So, this topic or module cover up about the customer satisfaction, retention, and loyalty. We all know that in every business we going to have orContinue reading “PART I : Customer Satisfaction, Retention, and Loyalty”

Few people are willing to defend unethical behavior, and for the most part, business and industry operate within the scope of acceptable legal and ethical standards. Ethical behaviour is particularly important in a total quality setting in which trust, integrity, and values figure prominently in everyday human interactions. This Chapter explain what is ethical inContinue reading “CHAPTER III:Quality Management, Ethics, and Corporate Social Responsibility”

Advances in transportation technology allow rawmaterials produced in one country to be used in themanufacture of products in a second country thatare, in turn, sold to end users in a third country. Forexample, leather produced in Australia might beshipped as raw material to Italy, where it is used inthe manufacture of shoes and purses thatContinue reading “CHAPTER II: QUALITY AND GLOBAL COMPETITIVENESS”

“QUALITY IS MORE IMPORTANT THAN QUANTITY. ONE HOME RUN MUCH BETTER THAN TWO DOUBLES”. By- STEVE JOBS I would like to introduce myself first. By the way I am Sheila Mae C. Aldover a third year college student taking up a Bachelor of Science in Hospitality Management. This blog content how does quality important inContinue reading “CHAPTER I: The Total Quality Approach to Quality Management Achieving Organizational Excellence”