Before I’ll start this blog, Let me introduce myself first. By the way I am Sheila Mae C. Aldover taking a course of Bachelor of Science in Hospitality Management. So, this topic or module cover up about the customer satisfaction, retention, and loyalty. We all know that in every business we going to have or build the first thing that we consider was on how we satisfies our customers, how we are going to retention for it, and put loyalty on doing it so.
This module help me understand what or how customer defined quality of such thing, the factors that need to be apply in order to defined quality itself. Helps me also identify external customer needs which is a big part of product development. Teach me the best lesson when it comes to dealing customer and the saying ” The Customer is Always Right”? which is necessary not always. According to our instructor she says that may customer is not always right but, we should always treat them right. Therefore I concluded that she is right, customer doesn’t really always right but, since we need them for our business to grow and to buy or have our business so, we should need to treat them right.
This topic also include internal customer needs and knowing your customers operation it is easier for you provide the product needed. Customer retention, we all know that organization develops a customer focus to of course, satisfy it’s customer. Through customer retention it is easy for you to identify the accurate indicator of customer loyalty than is customer satisfaction.
Customer Loyalty
In this lesson we’ve learned the customer loyalty model; The business performance, Global perception, Loyalty behavior, and Financial outcomes. Be in the business world doesn’t really easy because you have to deal with different customers and challenges. There is no way for you to have successfull business without being challenge and face problem but, no matter what happen it is always up on you on how you apply and think new innovation to satisfy, retention, and put loyalty on your business or customer also.
To gain customers satisfaction is always hard thing to do when you are in a business Industry but, it is a best and enjoyable thing to do when you love to do and put dedication and passion on it. Always remember that in order to Retention and Loyalty to customers you need to have a long patience and strong belief that everything will going to be successful.
Sheila Mae Aldover 