My Name is Sheila Mae C. Aldover, a Bachelor of Science in Hospitality Management student. By the way this topic will tackle about the ISO 9000 and Total Quality, as a Student I’m so curious about what does ISO 9000 set a standard about achieving Quality Management . So, let me share to you my learning about the topic and also my appreciation about it.
ISO 9000 is applicable for any organization, private or public, either small or big. Because it provides assurance to customers that the products or services has the consistency that meet their requirements.
This topic also give me the opportunity to learn about the Certification or ISO Certification for hotel, restaurant, and leisure services.
The Eight principles of ISO 9000’S Basis will also discuss here such as; Customer Focus, Leadership, Process approach, Involvement of people, System approach to management, Continual improvement, Factual approach to Decision making and Mutually Beneficial supplier relationship.
ISO 9000 Define as to secure registration, organization must develop and use quality management system conforming to the requirement of ISO 9000. This topic tell and discuss the benefits of ISO 9000 for organization and to the customers.
ISO 9000 is a set of worldwide quality management and quality assurance standards created to assist businesses in properly documenting the quality system elements required to maintain an effective quality system. They are not industry-specific and may be used to businesses of all sizes. ISO 9000 can assist a company in satisfying its consumers, meeting regulatory standards, and improving continuously. It should be regarded as the first phase or foundation of a quality system
ISO 9000 has a big impact and now I know it, from it’s origin I can tell that it is continue to improve and bring on us more satisfaction. I also learned that ISO 9000 and TQM are related but not Interchangeable.
Sheila Mae Aldover 