“QUALITY IS MORE IMPORTANT THAN QUANTITY. ONE HOME RUN MUCH BETTER THAN TWO DOUBLES”. By- STEVE JOBS I would like to introduce myself first. By the way I am Sheila Mae C. Aldover a third year college student taking up a Bachelor of Science in Hospitality Management. This blog content how does quality important in achieving organizational excellence.
We as people or costumer always on the situation that buying something or having things is in our everyday lives. We buy or have something base on our needs and wants and sometimes we forgot on how to be responsible customer by looking the quality of the product we have. When we do grocery, shopping, or even when we eat at a restaurant, while making significant purchase, such as car, a house, a television or a personal computers are all for examples. People’s perception of quality are influenced by a number of factors, make different in the market place whether or not we declare them outright or keep them hidden in the back of our mind. When making decisions, we all use many criteria in our heads, making a buy the degree to which a purchase satisfies. In our opinion, these characteristics determine its quality. One,a method to think about quality as a consumer driven concept, consider the example of eating at a restaurant. We need to look for the following below in order for us to achieve and see the good quality experience.
PRICE
Quality is dynamic state associated with Product, services, people, processes, and environment that meets or exceed customer expectation and helps produce superior value. There is many quality pioneer who defines Quality. W. Edward Deming, known for his fourteen points, the deming cycle, and his seven deadly diseases. Dr. Joseph M. Juran, is best known also for his three basic steps to progress, Juran’s principle and the Juran trillogy, Quality also define by Dorian Shainin, Kaoru Ishikawa, Genichi Taguchi and Philip Crosby. Although, there is no universally accepted definition of quality, enough similarities exist among the definition that common elements can be extracted:
- Quality involves meeting or exceeding customers expectations.
- Quality applies to products, services, people, processes, and the environment.
- Quality is an ever-changing state(i,e., what is considered quality today may not be good enough to be considered quality tomorrow.
- How quality is measured?
- How quality is achieved?
- Attitudes toward defects
- Quality as a function
- Responsibility for quality
- Supplier Relationship
As a Hospitality and Management Student it was very important for me to learn and have quality. Because I am sure that when it comes to work or soon if i am already applying work for a company I know the quality that I have as a person. The quality that not only I have for myself but the knowledge to see the quality of a product, services, people I’ve worked with, the processes, and the environment I’ve belong. In addition, knowing quality is the best thing to start or having something I’ve want and needs. This chapter give me a knowledge on how does quality need to be exist always and how it affects the expectation and experience of a customer. The importance of it for the success and in achieving organizational excellence. It better explain in this chapter the different definition of quality, base on the quality pioneers and on study, and it’s up to us on how we see the fact that how we appreciate quality in buying or having something we need and wants.
Sheila Mae Aldover 